WhatsApp is where customers message you the way they message a friend — short, direct, and expecting a fast reply. A trained Suppro agent handles it from your playbook, in your brand voice, inside your coverage window. Included on every plan.
WhatsApp messages are short and expectant. These are the ones that come through all day, and every one sits inside the scope of your plan.
"Where is it?" — answered with a tracking link and a real ETA, not a canned line.
Size, colour, stock and "will this work with" — answered fast while they're still keen.
Started right in the thread: eligibility checked, next steps sent, to the rules you set.
A code that won't apply, what's in the current sale, and whether two offers can be combined.
Held against the customer's number and followed up the moment the restock lands.
Escalated to you by email or WhatsApp with the full thread — never guessed at.
A normal trading day on WhatsApp, handled inside your coverage window.
Everything that came in after hours is answered first, oldest to newest, before the day picks up.
Size, stock and "does it ship here" — short answers sent fast while the customer's still deciding.
Eligibility checked, instructions sent, the return opened to your rules — no back-and-forth to you.
A payment query only you can settle goes to you by email or WhatsApp with the conversation attached.
People text a brand on WhatsApp expecting the speed and tone of a personal chat — but with answers that are actually correct. That's the balance: quick and human on the surface, your policies and product facts underneath.
We work on your existing WhatsApp Business number as an agent — the customer sees your brand, not ours. No new number, no porting.
FAQs, return policy, refund thresholds, shipping promises, tone of voice. This becomes the playbook every reply is written from.
The channel is covered through your window. You get the monthly report, and only the escalations that genuinely need you.
WhatsApp is staffed through your coverage window. Messages that arrive outside it are picked up when the desk opens, inside your plan's first-response target.
Yes. We work on your existing WhatsApp Business number as an agent — customers message the same number they always have and see your brand throughout. There's no new number and nothing to port.
Within your plan's first-response target during your window — 24 hours on Starter down to 4 hours on Enterprise. Because WhatsApp expects speed, most stores on this channel either run a shorter window or add Priority Support, which pulls first response under 60 minutes.
Yes. Tone is set in the playbook. If your brand is warm and uses emoji, replies read that way; if it's formal, they don't. The point is that it sounds like you, not like a support script.
No. Every plan includes all fifteen services across all eight channels. You're buying a monthly block of support hours, and WhatsApp draws from the same block as everything else.
Every plan covers all fifteen services across all eight channels — you're buying hours, not per-channel licences.
Fifteen minutes on a call is enough to work out your volume, the right window, and which plan fits.