Returns are the queue that quietly eats your week — every one a small decision against your policy. A trained Suppro agent runs them end to end, to the rules you set, inside your coverage window. Included on every plan, across every channel.
A return isn't one task, it's a chain of them. We handle the whole chain to your rules — all of it inside the scope of your plan.
Window, condition, category exclusions — checked against your policy so only valid returns go ahead.
The common case handled cleanly: confirm the replacement, check stock, and get it moving.
The right label and clear next steps sent to the customer, in your format, without you touching it.
Prepared and actioned to your rules and limits — or held for your approval where you want the call kept with you.
Coverage checked against your terms, replacements or repairs set in motion, the customer kept informed.
Outside-policy asks and edge cases escalated to you with the order and history — never quietly waved through.
A normal day of return and exchange requests, handled inside your coverage window.
Every return that came in after hours is checked and actioned first, oldest to newest.
Size swaps and replacements confirmed, stock checked, labels out — the bulk of the queue, cleared cleanly.
Eligibility confirmed against your policy and the refund prepared to your rules — no back-and-forth to you.
An out-of-window request the customer's pushing on goes to you with the full order and history attached.
The value in returns isn't doing them fast — it's doing them consistently. The same rules, applied the same way, whoever's asking and whatever mood they're in. That consistency is what keeps returns from becoming a negotiation.
A scoped account on your store and helpdesk with the permissions returns need — orders, returns, refunds within your limits. Revocable any time.
Window, conditions, exclusions, refund-vs-exchange rules, and where you want the decision kept with you. This becomes the playbook.
The channel is covered through your window. You get the monthly report, and only the escalations that genuinely need you.
The returns queue is worked through your coverage window. Requests that arrive outside it are picked up when the desk opens, inside your plan's first-response target.
Yes. Returns, exchanges, refunds and return labels are all inside the scope of every plan, actioned to the rules and limits you set. Where you'd rather keep a decision — high-value orders, goodwill, anything unusual — that case is escalated to you instead of processed automatically.
Yours, exactly. Your window, conditions, exclusions and refund-versus-exchange rules become the playbook, and they're applied the same way to every request. We don't invent policy — anything that falls outside what you've set is escalated for your call.
Yes. A return started in a live chat, a WhatsApp message, an email or a contact form is handled the same way — this is the returns operation behind every channel, not a separate inbox. It's one of the fifteen services included on every plan.
No. Every plan includes all fifteen services across all eight channels. You're buying a monthly block of support hours, and returns draw from the same block as everything else.
Every plan covers all fifteen services across all eight channels — you're buying hours, not per-channel licences.
Fifteen minutes on a call is enough to work out your volume, the rules to apply, and which plan fits.