A story reply, a comment that turns into a question, a DM asking "where can I get this" — Instagram interest is fast and it fades faster. A trained Suppro agent replies in your voice, inside your coverage window. Included on every plan.
Instagram support is half sales, half service, and it comes from every direction — DMs, story replies, comment follow-ups. All of it sits inside the scope of your plan.
The reel, the post, the story — turned into a direct product link while they still want it.
Fit, colour, materials and stock, answered fast so the interest converts instead of cooling.
Quick reactions to your stories picked up and turned into a real reply, not left to scroll away.
"Has it shipped?" answered with a tracking link and a real ETA, right in the thread.
Started in the DM: eligibility checked, next steps sent, to the rules you set.
Escalated to you by email or WhatsApp with the full thread — never guessed at.
A normal day of Instagram DMs, handled inside your coverage window.
Story replies and messages from last night's posts are answered first, before the day picks up.
Product questions off your latest reel — turned into direct links while the interest is fresh.
Eligibility checked, instructions sent, the return opened to your rules — no back-and-forth to you.
A collaboration request that isn't support goes to you by email or WhatsApp with the thread attached.
Instagram blurs the line — the same DM that starts as "love this" becomes "is it in stock," then "has it shipped." Handling it well means catching the intent early and carrying it all the way through, in a voice that matches your feed.
We work in your existing Instagram inbox as an agent — through your business account or your helpdesk if DMs route there. No new tooling, nothing your team has to learn.
FAQs, return policy, refund thresholds, shipping promises, tone of voice. This becomes the playbook every reply is written from.
The channel is covered through your window. You get the monthly report, and only the escalations that genuinely need you.
Instagram DMs are staffed through your coverage window. Messages that arrive outside it are picked up when the desk opens, inside your plan's first-response target.
Yes. Story replies and comment follow-ups that turn into questions are handled the same as direct messages — all of it is Instagram DM support and all of it is inside the scope of your plan. Public comment moderation at scale is something to scope on the call.
Yes. Tone is set in the playbook. If your account is casual and uses emoji, replies read that way; if it's more editorial, they don't. The aim is that a DM reply sounds like it came from whoever writes your captions.
Through your business account with a role scoped to messaging, or through the helpdesk your DMs route into if you use one. We work inside what you already run rather than moving you onto our tools, and access is revocable at any time.
No. Every plan includes all fifteen services across all eight channels. You're buying a monthly block of support hours, and Instagram draws from the same block as everything else.
Every plan covers all fifteen services across all eight channels — you're buying hours, not per-channel licences.
Fifteen minutes on a call is enough to work out your volume, the right window, and which plan fits.