No per-agent fees, no per-channel bolt-ons. Every plan covers all fifteen services across all eight channels — you're just choosing volume and response speed.
Every plan includes all fifteen services across all eight channels — pick by volume and response speed, not by feature.
Bolt any of these onto any plan — no new contract.
Same scope on Starter as on Enterprise.
Said plainly, so there are no surprises on the invoice.
Anything on this list that lands in the inbox still gets triaged — we pass it to you or your developer instead of guessing at it.
A fixed block of support hours each month — 40, 80, 120 or 160 — worked by a dedicated, trained team. All fifteen services and all eight channels are included on every plan, so the plan you pick is really a decision about volume and how fast you want customers answered.
Extra hours are billed at a flat additional-hour rate — shown in the add-ons table above in your chosen currency. If you're consistently going over, we'll say so in the monthly report and suggest moving up a plan, which works out cheaper per hour.
Monday to Friday, 09:00–18:00 GST as standard. If your customers are mostly in Europe or the US, we can align the working window to your timezone instead — that's agreed on the intro call.
Weekend and public holiday cover is available on request and added as a surcharge on your plan.
You give us a list of frequently asked questions plus your company-specific guidelines — return policy, refund thresholds, tone, anything you'd tell a new hire. We build the playbook from that, and the team answers from it. When something changes, you send the update and it goes into the playbook.
It gets forwarded to you rather than guessed at. If an inquiry needs technical expertise, or can't be resolved from the information we hold, it comes to you by email or WhatsApp — whichever you've told us you prefer.
No. We work inside the tools you already run — your inbox, your live chat, Shopify Inbox, your social accounts. There's no migration and nothing new for your team to learn.
Your plan, plus any add-ons used, is invoiced at the beginning of each month. Payment is due within 10 days of the invoice date, and the term can be extended to 30 days on request.
Card payment is available on request via a secure payment link; a 5% processing fee is added to the invoice total for card payments.
No sales script — just a straight answer on your channels, your volume, and which plan actually covers it.