Suppro is a customer support agency for e-commerce brands. We answer the messages, work the returns, and send the reports — inside your own tools, in your own voice.
Most stores we talk to didn't plan to be running support across eight different apps. It happened one channel at a time — a Shopify Inbox here, a WhatsApp number there — until answering customers became a full-time job nobody had actually hired for.
Suppro exists to take that job off your plate without handing your customers over to a script. We train a dedicated team on your policies, your tone and your product, and they answer as your store — not as a call centre reading from a template.
Every reply is built from your FAQs and policies — never a generic template shared across clients.
If a question needs technical input or a call only you can make, it's forwarded — never answered on a guess.
Volume by channel, recurring issues, response times — sent monthly, not buried in a dashboard you forget to check.
Move up or down a plan as volume changes. No annual contract holding you to a number that stopped being true.
A free 15-minute call is enough to know if we're the right fit — no pressure, no obligation.