A code that won't apply at checkout is a sale seconds from being abandoned. A trained Suppro agent sorts gift cards, balances and discount codes fast — to your promotion rules, inside your coverage window. Included on every plan, across every channel.
Gift cards and codes are small questions with real money attached. We handle them to your promotion rules — all of it inside the scope of your plan.
"How much is left on this" checked and answered from your system — clearly, so they can spend with confidence.
The usual culprit found — expiry, minimum spend, exclusions, one-use — and explained so the sale can complete.
Whether two offers can combine, and which products a code covers — answered to your rules, not by trial and error.
A gift card that didn't arrive or won't redeem chased down and sorted, so the recipient actually gets it.
Replacement or goodwill codes issued within the limits you set, and gift cards resent when they've gone astray.
A code being abused or a balance that doesn't add up flagged to you — not quietly honoured or dismissed.
A normal day of gift card and discount code questions, handled inside your coverage window.
Every code and gift card question from after hours is answered first, oldest to newest.
"My code won't work" diagnosed — expiry, minimum spend, exclusions — and explained so the cart converts.
A card that never arrived traced and resent, so the recipient can finally use it — no back-and-forth to you.
A code that looks like it's being abused across orders goes to you with the details, rather than quietly honoured.
Gift cards and codes look trivial until you notice they sit right on the checkout — the last thing between a full cart and a completed order. Handling them means knowing your promotion rules cold and answering fast, because this is the queue where a slow reply directly loses a sale that was seconds from closing.
A scoped account on your store so we can check gift card balances, validate codes and issue replacements within your limits. Revocable any time.
Your active codes, their conditions, what stacks, gift card terms, and the limit for issuing goodwill codes. This becomes the playbook.
The channel is covered through your window. You get the monthly report, and only the escalations that genuinely need you.
Gift card and code questions are answered through your coverage window. Anything arriving outside it is picked up when the desk opens, inside your plan's first-response target.
Yes, within the limits you set. Replacement codes, goodwill codes and resent gift cards are all handled to your rules and ceilings. Anything above them, or anything that looks like abuse, is flagged and escalated to you rather than issued automatically.
You give us your promotion rules — active codes, conditions, exclusions, what combines with what, and gift card terms — and every answer follows them exactly. We don't guess at eligibility; where your rules don't cover a case, it comes to you.
It's flagged to you rather than quietly honoured or dismissed. If we spot the same code being used across orders in a way your rules don't allow, or a balance that doesn't add up, you hear about it with the details — so you can decide how to handle it.
No. Every plan includes all fifteen services across all eight channels. You're buying a monthly block of support hours, and gift card and code questions draw from the same block as everything else.
Every plan covers all fifteen services across all eight channels — you're buying hours, not per-channel licences.
Fifteen minutes on a call is enough to work out your volume, the rules to apply, and which plan fits.