A product question is a customer with their card half out — one honest, specific answer converts them, and silence sends them to a competitor's tab. A trained Suppro agent answers from your product knowledge, inside your coverage window. Included on every plan, across every channel.
Product questions are specific and they're bought on the answer. We handle them from your own product information — all of it inside the scope of your plan.
"Which size", "does it run big", "I'm between two" — answered from your fit guide so they buy the right one first time.
What it's made of, how to wash it, how it wears — the detail that reassures before a considered purchase.
"Will this work with", "does it fit my", the exact spec — answered precisely so they buy with confidence.
"What's the difference between these" and "which should I get" — a genuine, helpful steer toward the right one.
Whether it's in stock, in their size, and when it's back — held against them and followed up on restock.
A detail your product info doesn't cover is escalated to you rather than answered with a guess.
A normal day of pre-sale product questions, handled inside your coverage window.
Every product question from after hours is answered first, oldest to newest, before the day's traffic starts.
Sizing, materials and compatibility — answered fully from your product info, with a direct link to the right item.
"Which of these two" answered with a genuine steer, not a dodge — turning a hesitation into a decision.
A technical spec your product info doesn't cover goes to you, rather than being guessed at in front of a buyer.
Unlike a status or returns question, a product question is pre-purchase — the reply doesn't just resolve something, it converts or loses a customer. That raises the bar: it has to be accurate, specific and honest, because a wrong answer here costs you the sale twice, once now and once in the return.
Your catalogue, fit guides, spec sheets, materials and care notes — plus read access to stock if you want live availability. This becomes what every answer is built from.
How you like recommendations pitched, what to do when something's out of stock, and where a question should come to you instead. This becomes the playbook.
The channel is covered through your window. You get the monthly report, and only the escalations that genuinely need you.
Product questions are answered through your coverage window. Anything arriving outside it is picked up when the desk opens, inside your plan's first-response target.
You give us the source material — your catalogue, fit guides, spec sheets, materials and care notes — and every answer is built from it. We don't improvise product facts: if a question goes beyond what you've shared, it's escalated to you rather than guessed at.
Yes, within the approach you set. "Which of these two" and "what would suit me" are answered with a genuine, helpful steer toward the right item, pitched the way you want — helpful and honest, never pushy. The aim is the sale that sticks, not the one that comes back.
It's escalated to you rather than answered with a guess. A wrong product answer costs the sale twice — once now and once in the return — so anything we can't verify from your material comes to you, usually fast enough that the customer's still there.
No. Every plan includes all fifteen services across all eight channels. You're buying a monthly block of support hours, and product questions draw from the same block as everything else.
Every plan covers all fifteen services across all eight channels — you're buying hours, not per-channel licences.
Fifteen minutes on a call is enough to work out your volume, the knowledge to load, and which plan fits.